Let’s start thing out with our information. We are a physical store located in Colorado Springs, CO.
You can get a hold of us any of these ways:
Email us at:
Call us at:
Or mail us at:
112 N Tejon Street
Colorado Springs, CO 80903
The manager of our website is Lindsey and you can direct any of your contact to her.
We respect and hold your right to privacy at the highest priority. In the following, we’ll let you know what we collect, how we use it, and what your rights as a customer of ours is.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click
- Monitor if our website is running with the high performance we are dedicated to providing
- Let you browse between products without having to start back from the home page at each click
- Remember if you put something in your shopping cart before you decide to checkout
- Control that your data is processed securely
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
We have a newsletter that we email out a few times a month with sales, coupons, and in store news. You are signed up for this when you set up your account. You can opt out of this feature by emailing us at email@example.com or by selecting the “Unsubscribe” link in the newsletter when it comes.
Other uses of personal data
- Service Providers. We engage certain trusted third parties to perform functions and provide services, such as delivery companies. We will share your information only to the extent necessary to perform these services.
- Business Transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: a) respond to a legal process or to government requests; b) enforce our agreements, terms, and policies; c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d) protect the rights, property, and safety of our customers or others.
How do we process your information?
We use an external provider to run our store, BigCommerce.
BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information.
We process our payments through Intuit Merchant Center and Paypal.
We integrate with a number of shipping companies to fulfill your orders. Currently, our shipments go through either the United States Postal Service or FedEx.
All packing for shipment is processed in our brick and mortar store at 112 N Tejon Street, Colorado Springs, CO 80903.
USPS shipments go out with our mail daily.
FedEx shipments are processed through the FedEx store located at 25 N Cascade Ave Suite 110, Colorado Springs, CO 80903.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, we will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
112 N Tejon Street
Colorado Springs, CO 80903
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.